General Products

RETURN POLICY

Last updated January 04, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund less the restocking fee. Please see below for more information on our return policy.10 DAY RETURN POLICYWithin 10 days of the product purchase date, you may return products purchased on the ShodexHPLC.com online store for a refund of your purchase price less a 50% restocking fee. Products must be returned in their original, unopened condition and packaging with all included parts. Box and tamper-resistant must not be damaged or modified in any way. You are responsible for the cost of the return shipment.Product exchanges and full refunds are only available for products that you received in a defective or damaged condition or when a different product than what you ordered was incorrectly sent to you.Expedited shipping fees are non-refundable on product returns under the 30 Day Return Policy, unless you received a damaged product or the wrong product was sent to you, in which case we will pay the return shipping cost.Return of products to Resonac America, Inc. (‘REA’) requires prior approval by e-mailing the request to support@shodexhplc.com. Packing and Sending Your Return: 1. Pack the items along with a copy of the packing slip (receipt) securely in a box. Your order number MUST be included with the return to get your refund. 2. Please contact us for return instructions. Defective products must be shipped to Japan for examination. Ten (10) day refunds must be shipped domestically after proof of good condition is confirm. We recommend that you use a shipper with delivery confirmation to ensure your package is received and your refund processed. Refunds of the product’s purchase price under Resonac America, Inc. 10 Day Return Policy will be made by the original payment method.  Credit card refunds will be made within 5 business days of receiving and approving your return. After processing your refund, you will receive a confirmation email with a refund receipt. PRODUCT WARRANTYResonac America, Inc. (‘REA’) warrants to the original retail purchaser that the products covered by this limited warranty statement conform to the manufacturer’s specifications and will be free from defects in operation, workmanship and materials for a period of thirty (30) days from the date of original purchase. For warranty service, you will need to provide proof of the date of original purchase and proof of defective operation.REPLACEMENTS UNDER WARRANTY If you believe your REA product to be defective during the warranty period, please contact Shodex Support by phone at (212) 370-0033 option 2 or by email at support@shodexhplc.com for warranty return authorization. Our support team will request information including Certificate of Analysis (CoA) test comparison results (chromatograms) and other information and determine whether the warranty return is authorized.If authorized, REA will exchange the product without charge or offer a full refund. REA will ship a replacement product to you only after receiving the defective product, freight prepaid.Exchanged products receive a new warranty period separate from the warranty period of the original product. This warranty covers only normal use. This warranty is not transferable. REA is not responsible for warranty replacement should the product be mishandled or misused, improperly installed, neglected, improper shipping, or damage caused by misuse outside of the use described in the operation manual. THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESSED OR IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE BY ANY OTHER PERSONS OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, RESONAC AMERICA SHALL NOT BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE RESONAC AMERICA PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. Some jurisdictions do not allow limitations on how long an implied warranty lasts, and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you special legal rights and you may have other rights which vary from jurisdiction to jurisdiction.

Resonac America, Inc. 420 Lexington Ave. Suite 820 New York, NY  10170 (212) 370-0033 option 2

Privacy Policy

Effective January 1, 2023 Resonac America Inc., Group Companies (collectively “Resonac America”) are committed to protecting your online privacy while you use its website.

CHANGES TO PRIVACY POLICY (“Policy”)

This Policy may be modified from time to time. We encourage you to periodically review our Policy to stay informed of any changes made. Your continued use of our website constitutes your agreement to our Policy and any modifications made thereto.

PERSONAL INFORMATION COLLECTED

“Personal Information” pertains to information collected from individuals through this website that relates to you, that identifies you as a customer or potential customer of Resonac America and that allow Resonac America to provide products, services and information to you directly. Resonac America asks for your personal information so that it can understand your needs, determine if Resonac America’s products, services, or information meets your needs, inform you about its products, services and information that it believes may be of interest to you, or comply with the applicable law. Of course, you may choose not to provide Resonac America with personal information. However, this choice may not enable Resonac America to provide you with the product, service or information you requested or that could be offered to you.

Personal information that you provide to Resonac America by means of inquiry forms and e-mail through Resonac America’s Web site is dealt with in accordance with this privacy policy. Whenever Resonac America obtains, holds, uses, or discloses your personal information, we endeavor to act in a way that is not detrimental to your rights and interests.

Through the formulation of appropriate security measures, Resonac America endeavors to prevent any leakage or loss of, or damage or unauthorized access to, personal information we obtain from you. Resonac America will use your personal information only when essential for achieving either of the following objectives:

1. To execute contracts concluded between you and Resonac America.
2. To send you information concerning the holding of events, etc.

USE, DISCLOSURE AND RETENTION OF PERSONAL INFORMATION COLLECTED

Resonac America does not use or disclose your personal information for purpose other than those it was collected or as set forth in this Policy, except with your consent or as required by law.

Unless your prior consent has been obtained, Resonac America will not provide your personal information to third parties. However, in any of the following cases Resonac America may provide personal information to third parties without your prior consent:

1. If Resonac America is required to do so by law.
2. If you direct Resonac America to do so.
3. If it is necessary to do so in order to protect the lives, persons, or & nbsp; properties of individuals, and obtaining your prior consent is difficult.
4. If it is necessary to cooperate with central government institutions, local governments, or any entities acting on their behalf for the execution of any legally prescribed business, and there is concern that obtaining your consent may impede the execution of the said business.

If an individual Resonac America site displays a separate privacy policy or has a link to content that displays one, that privacy policy takes precedence over the Resonac AmericaWeb site privacy policy. Resonac America adheres to all laws and regulations and other norms pertaining to the handling of personally identifiable information, and seeks to continually revise and improve the content of this privacy policy.

Updated on 01/01/2023.

Compliance Certification Agreement

Compliance Certification

You and your entity (collectively “you”) warrant and represent that you are committed to conducting business in an ethical, legal and socially responsible manner. As a business partner of Resonac America, Inc. (“REA”), you are fulling compliant with all applicable national and international laws and regulations, corruption and bribery, social and working conditions, child labor, and the outside environment.

Human Rights: In all your activities, you commit to conducting business in compliance with Labor laws, industry standards and the United Nations’ Universal Declaration of Human Rights. You strictly comply with all applicable laws prohibiting discrimination, harassment, human rights abuse and retaliation.

Anti-Corruption and Anti-Bribery: You are committed to conducting your business in accordance with the highest ethical standards. You are committed to comply with all applicable laws and regulations concerning corruption, bribery laws and political contributions. You have never taken and will never take any action to offer, pay, promise to pay, or authorize the payment or giving of money or anything else of value to (1) (i) any person performing services for national or local governments; (ii) any person performing services for an agency or organization affiliated with a governmental entity; (iii) any person performing services for a public enterprise or state-owned enterprise; (iv) any person performing public services for an international public organization; (v) any political party, party official, or candidate for political office; (vi) any person authorized by a governmental entity to perform a public function or (vii) any person performing services for quasi- governmental organization — all of the foregoing being referred to as “Public Officials”– or to (2) any other person while knowing that all or any part of the money or value was or will be offered, given or promised to a Public Official, for the purpose of obtaining or retaining business or securing an improper advantage or influencing official action. You agree that no part of the payments you receive from REA will be used for any purpose that would cause REA to violate any laws, including, without limitation, the anti-bribery laws of any country or jurisdiction.

Anti-Trust: You comply with all applicable laws regarding fair trade including free competition, anti-trust laws, and intellectual property rights.

Environment: You have established appropriate management policies and procedures to minimize material environmental impacts and comply with all applicable environmental laws, regulations and industry standards, such as requirements regarding industrial wastewater treatment and discharge, air emission controls, recycling, chemical and waste management and disposal, environmental permits and environmental reporting.

Supplier and Subcontractor conduct: You ensure that all your agents, subcontractors and suppliers comply with the requirements of this Compliance Certification.

If you are found or reasonably suspected to be in breach of any of the compliance certification, you must inform REA immediately who then shall have the right to terminate [the relevant Agreement] immediately, unconditionally and without penalty, upon serving us a written notice of termination, in addition to all other rights and remedies therein.

You hereby certify that you comply with all statements in this document. You also understand that REA will perform periodic review of this Compliance Certification and will request you to re-certify compliance of above compliance requirements.