RETURN POLICY

 

Last updated January 04, 2023

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund less the restocking fee. Please see below for more information on our return policy.

 

10 DAY RETURN POLICY

Within 10 days of the product purchase date, you may return products purchased on the ShodexHPLC.com online store for a refund of your purchase price less a 50% restocking fee. Products must be returned in their original, unopened condition and packaging with all included parts. Box and tamper-resistant must not be damaged or modified in any way. You are responsible for the cost of the return shipment.

Product exchanges and full refunds are only available for products that you received in a defective or damaged condition or when a different product than what you ordered was incorrectly sent to you.

Expedited shipping fees are non-refundable on product returns under the 30 Day Return Policy, unless you received a damaged product or the wrong product was sent to you, in which case we will pay the return shipping cost.

Return of products to Resonac America, Inc. (‘REA’) requires prior approval by e-mailing the request to support@shodexhplc.com. Packing and Sending Your Return: 1. Pack the items along with a copy of the packing slip (receipt) securely in a box. Your order number MUST be included with the return to get your refund. 2. Please contact us for return instructions. Defective products must be shipped to Japan for examination. Ten (10) day refunds must be shipped domestically after proof of good condition is confirm. We recommend that you use a shipper with delivery confirmation to ensure your package is received and your refund processed. Refunds of the product’s purchase price under Resonac America, Inc. 10 Day Return Policy will be made by the original payment method.  Credit card refunds will be made within 5 business days of receiving and approving your return. After processing your refund, you will receive a confirmation email with a refund receipt.

 

PRODUCT WARRANTY

Resonac America, Inc. (‘REA’) warrants to the original retail purchaser that the products covered by this limited warranty statement conform to the manufacturer’s specifications and will be free from defects in operation, workmanship and materials for a period of thirty (30) days from the date of original purchase. For warranty service, you will need to provide proof of the date of original purchase and proof of defective operation.

REPLACEMENTS UNDER WARRANTY If you believe your REA product to be defective during the warranty period, please contact Shodex Support by phone at (212) 370-0033 option 2 or by email at support@shodexhplc.com for warranty return authorization. Our support team will request information including Certificate of Analysis (CoA) test comparison results (chromatograms) and other information and determine whether the warranty return is authorized.

If authorized, REA will exchange the product without charge or offer a full refund. REA will ship a replacement product to you only after receiving the defective product, freight prepaid.

Exchanged products receive a new warranty period separate from the warranty period of the original product. This warranty covers only normal use. This warranty is not transferable. REA is not responsible for warranty replacement should the product be mishandled or misused, improperly installed, neglected, improper shipping, or damage caused by misuse outside of the use described in the operation manual. THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESSED OR IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE BY ANY OTHER PERSONS OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, RESONAC AMERICA SHALL NOT BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE RESONAC AMERICA PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. Some jurisdictions do not allow limitations on how long an implied warranty lasts, and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you special legal rights and you may have other rights which vary from jurisdiction to jurisdiction.

 

Resonac America, Inc.

420 Lexington Ave. Suite 2335A

New York, NY  10170

(212) 370-0033 option 2

support@shodexhplc.com